United States (US) dollar| General Return Conditions |
| – Returns are accepted under the following conditions: |
| – The item must be in its original condition with all security labels attached and packaging |
| – All original manuals and accessories must be included. |
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| Return Policy for Change of Mind / Incorrect Order |
| – Buyers are encouraged to contact us before purchasing to confirm fitment and avoid ordering errors. |
| – We have access to OEM manufacturer catalogs and can verify fitment using your chassis number. In some cases, we may reach out before dispatch to ensure compatibility. |
| – Free returns are available for customers within the UAE. |
| – International buyers must bear the cost of return shipping. |
| – Return policies may vary based on the item’s nature. Any special conditions will be mentioned in the item listing. |
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| Return Policy for Damaged / Defective Items |
| – While we strive to provide high-quality products, if you receive a damaged or defective item, please contact us immediately. We will work to resolve the issue as quickly as possible. |
| – The item must be free from stains or odors. |
| – Free returns are available for both UAE and international customers in such cases. |
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| Return Acceptance Period |
| – Returns are accepted within 30 days from the delivery date. |
| – Unfortunately, we are unable to process returns initiated after 30 days. |
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| Refund Process |
| – Once we receive the returned product and complete our evaluation, the refund will be initiated within 3โ7 business days. |
| – To initiate a return, please contact our customer support at info@mbtronika.com. You will receive a return authorization and shipping instructions |
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| Unacceptable Returns |
| – Fluids with seals tampered |
| – Lost or damaged returned items while in transit to our facility – please ensure the item is properly packaged before returning the item |
| – Items that have been damaged during installation process, used for diagnostic repair purposes |
| – Return items arriving without original manufacturer labels and packaging |
| – One-time use items – consumables that are intended only for one time use such as additives & shop supplies |
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| Order Cancellation Policy |
| – Want to cancel your order already placed? Worry not! Contact us immediately before tracking is updated and we will gladly cancel the order |
| – We reserve the right to cancel an order in case of: |
| – Unable to contact you to complete order information such as address, chassis number to contirm fitment |
| – Item out of stock or damaged during storage |
| – We strive to ensure you receive the best experience and cancelled orders will be refunded according to the refund process |
