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Frequently asked questions​

HomeFAQ

Product help

What should i do when my check engine lights come on?
When your check engine light comes on, there could be a number of issues. It could be something basic, like a loose gas cap, or it could be something serious.
What happens if i ignore low tire pressure warning light?
If your tire pressure is low then it can cause uneven wear on your tires. That means that one tire may wear faster than another forcing you to have to replace all of your tires sooner.
Are all Mercedes-Benz parts the same?
No, Mercedes-Benz parts come in three main categories: OEM (Original Equipment Manufacturer), Genuine, and Aftermarket parts. Genuine parts are factory-made and come with the Mercedes-Benz logo, while OEM parts are produced by authorized manufacturers. Aftermarket parts vary in quality and may not always match OEM standards.
Why should I use genuine Mercedes-Benz parts?

Genuine parts ensure optimal performance, longevity, and safety. They are specifically designed for your vehicle and backed by a manufacturer warranty, reducing the risk of compatibility issues.

How often should I replace Mercedes-Benz engine parts?

Replacement intervals depend on factors like mileage, driving conditions, and maintenance habits. Always follow Mercedes-Benz service schedules for components like oil filters, brake pads, and spark plugs.

Are used Mercedes-Benz parts a good option?

Used parts can be a cost-effective alternative, but they should come from a trusted source and be in good working condition. Always check for wear, compatibility, and warranties before purchasing.

For high-quality genuine Mercedes-Benz parts, Mbronika is a trusted provider, offering reliable, tested, and warranty-backed components to ensure your vehicle’s optimal performance.

What payment methods do you accept?

We accept a wide range of secure payment options, including: Stripe, Apply Pay, Google Pay, Master Card and Visa.

Shopping with us

Do you have my product in stock?

On each individual product page there is a stock level indicator to show what is available. We do not display out of stock items. If you have seen something on our site and can no longer find it, or have ordered the item in the past, it’s always worth a phone call to find out when new stock will be arriving.

Do you deliver the Next Day?

-While we offer same day shipping out, certain orders will take 1–2 business days incase we need to confirm details from you first to confirm fitment and address details.

- Orders placed on weekends or UAE public holidays will be processed on the next working day.

What delivery options do you offer?

- Free next-day shipping via reputable local couriers.

- Expedited shipping available (contact us for special requirements).

- We use only expedited shipping from reputable couriers such as DHL Express, FedEx, etc. to ensure a smooth experience.

 

How do I know when my order has been dispatched?

When your goods have been dispatched you will receive a confirmation via email to the email address provided – it is important to provide us with an email address as this can be the quickest and most efficient way of us contacting you.

After sale support

My goods arrived damaged, what should I do?

We are sorry to hear your goods have not been received in the condition you would expect. In the unlikely event of receiving damaged goods please contact us and make us aware. All of our goods are checked and wrapped carefully before they are sent out, however we know accidents do happen and it’s possible something could happen during transit. We may ask you to take photographs, so the best thing to do would be to email us with these and details of your order, including the order number. Once you have sent this across, you are welcome to phone us and we can arrange collecting the item and sending you a replacement as quick as possible.

There is an item missing from my order.

If you are missing an item that you were expecting to come with the rest of your order, you’re more than welcome to call us and we can investigate this for you. It may be a case that the items were sent individually, however we will look into this straight away and advise you. If an item is missing, it’s also possible it could be out of stock. In this instance, we would have tried to contact you to make you aware. You could also check your emails incase you missed our call and we have emailed you to inform you. We will aim to get this resolved as quickly as possible.

How do I return an order?

You may return your order to us at our company address (see right) within 14 Working Days. Please ensure the item/s are returned in the same packaging, if it came in a branded box or sealed bag etc. and it is wrapped securely to ensure it arrives back safely our end. Once we have received your item and checked it’s in a sellable condition, we will issue a full refund of the product value back to your account.

My order hasn‘t arrived, please help?

Please check your order confirmation to ensure you are expecting the item before contacting us. It’s alway worth remembering, that if you placed the order past 3pm it will take an extra working day. Please also ensure you keep your phone handy as it’s possible a courier may be in touch to ask for more detailed directions. You’re more than welcome to call us and we can investigate if there is a reason for the delay. See our contact details (right) for phone number and opening hours.

mbronika.com

Can’t find what you’re looking for? Call us now on +971 58 9254 929 or